To request a copy of your medical records:
You can email, mail, or fax (see below for addresses and contact numbers) your request Attn: Health Information Management/ROI or you can request your records in person.
Medical Records – Release of Information
1000 36th Street
Vero Beach, FL, 32960
Phone (772) 567-4311 ext. 1356
Fax (772) 563-4441
Requests for Radiology images on CD – (must be picked up in person) – 3 business days. Radiology image requests must be made directly to the radiology department at (772) 567-4311 ext. 2080
Requests for Cardiology images on CD – (must be picked up in person) – 3 business days. Cardiology image requests must be sent directly to the Cardiac Catheterization Lab at (772) 567-4311 ext. 2414
Requests for Radiation Oncology records – 3 business days. Radiation Oncology requests must be sent directly to the cancer center at (772) 567- 4311 ext. 1500.
No. Due to HIPAA rules and regulations, we only fax patient medical records to other medical facilities for immediate patient care.
Monday – Friday from 8:15 a.m. to 4:45 p.m.
|10 business days||3 business days||CD of Radiology Images:|
3 business days. Radiology image requests must be made directly to the radiology department at (772) 567-4311 ext. 2080
CD of Cardiology images:
3 business days. Cardiology image requests must be sent directly to the Cardiac Catheterization Lab at (772) 567-4311 ext. 2414
Radiation Oncology records:
3 business days. Radiation Oncology requests must be sent directly to the cancer center at (772) 567- 4311 ext. 1500.
You can come in and request a copy of a single visit of your medical record and receive it the same day.
Yes, per Federal and State Regulations, we are authorized to charge a process and handling fee up to $1.00 per page for copies of medical records plus a charge of $1.00 for each year researched (Florida Statute 395.3025). Payment may be made by cash or credit (Visa or MasterCard). You will receive an invoice of fees when you submit your request. Payment must be made prior to receiving your copies.
For hospital, outpatient, or physician office records requests, we can mail them to you or you can arrange to pick them up at the Medical Center address listed above during business hours. Records can be mailed to you. An invoice will be mailed to you and upon receipt of payment, records will be mailed.
If you are requesting records for one particular visit, they can be provided while you wait. Multiple visits or requests for copies of entire charts may take up to 30 days to process. An invoice will be mailed to you and upon receipt of payment records will be mailed or you can pick them up.
Only you can pick up your records unless you authorize pick up by another person on the signed and dated authorization form. Appropriate ID must be shown before medical records can be released. Verification of identity is required.
Only you or the person/entity authorized by you to obtain records may request records?
A Guardian, Healthcare Surrogate/Proxy or Power of Attorney (POA must specifically authorize the POA to request/obtain medical records) may request copies of your medical records. A copy of the corresponding documentation and appropriate identification must be presented before records will be released. Verification of identity is required.
Records on deceased patients can be requested by the appointed Personal Representative (executor) of the deceased’s estate, next of kin (surviving spouse, adult children, parents, or siblings). Proper documentation and identification must be provided. This may include court documentation, death certificate, and documentation providing relationship, i.e. an adult child requesting their deceased parents records must provide proof there is no surviving spouse and a birth certificate identifying patient as their parent. Verification of identity is required.
Only under certain circumstances can you request and receive someone else’s records. You must be the parent of the minor child (under 18) who is not emancipated; or have Guardianship, Power of Attorney or Health Care Surrogate/Proxy for the patient you are requesting; or provide a court order allowing you to obtain records. Documentation must be provided.