We’re using four new, statewide visitation levels — yellow, orange, red and purple — to protect our patients and caregivers and limit the spread of COVID-19. The visitation levels are based on data about how COVID-19 is spreading, including state and county public health information. If you are visiting a COVID-19 positive patient, you must wear provided personal protective equipment (PPE). Even when you can’t visit in person, we encourage you to stay connected virtually.
These guidelines are being put in place for the safety of our patients, caregivers and community. Thank you for your understanding.
Please note: All visitors must wear a mask, have their temperature taken and sanitize their hands. Visitation guidelines are subject to change if safe physical distancing isn’t possible.
Please note: A patient’s care team may make compassionate exceptions, when appropriate.
*Patients may choose one individual (18 or older) to be their designated visitor. That designated visitor may visit each day during the patient’s hospital stay.
Please note: A patient’s care team may make compassionate exceptions, when appropriate.
*Patients may choose one individual (18 or older) to be their designated visitor. That designated visitor may visit each day during the patient’s hospital stay.
**Special assistance is any circumstance where a patient’s care team determines that a visitor is critical to physical or emotional care.
Please note: A patient’s care team may make compassionate exceptions, when appropriate.
*Special assistance is any circumstance where a patient’s care team determines that a visitor is critical to physical or emotional care.
For All Permitted Visitors:
- Anyone who is sick, has a fever, or a confirmed case of COVID-19 should not visit or accompany a patient.
- Visitors must be over 18 and be fever- and symptom-free.
- All visitors to patients with COVID-19 must wear Personal Protective Equipment (PPE).
- Permitted visitors are required to wear a mask at all times while inside our facilities, unless they have a health or behavioral condition that prevents them from wearing one. Visitors may bring their own mask from home, or masks will be provided to them upon entering our facilities. Visitors to patients with COVID-19 must wear Personal Protective Equipment (PPE).
- Visitors to inpatient settings will not be permitted to enter our facilities between 9 p.m. and 7 a.m. unless a compassionate exception applies.
- Designated visitors must show a photo ID at the entrance to verify identity.
- Upon entering our facilities, visitors will continue to be thermal screened, required to wear a mask, asked screening questions upon entry into Ohio locations and asked to sanitize their hands before and after entering clinical areas and waiting rooms.
- To help maintain physical distancing, visitors must limit the number of items they bring when visiting a patient at our facilities.
COVID-19 Testing Location:
*The COVID-19 testing location and nurse triage hotline will be closed on Thursday, November 26, in observance of the Thanksgiving holiday. Normal operations will resume on Friday, November 27.
Anyone over the age of 5 who has a fever and respiratory illness (such as cough, runny nose, sneezing) or any patient with a fever and gastrointestinal illness (such as diarrhea, vomiting) is eligible for testing.
To receive an appointment, individuals who believe they may have symptoms of COVID-19 must first call our nurse triage hotline at 772.226.4846 between 7 a.m. and 3 p.m Monday through Friday. If patients meet the criteria, they will be given an appointment time at the Patient Pavilion at Cleveland Clinic Indian River Hospital. Test results will take an estimated 4-7 days to complete. Individuals who receive testing will be asked to self-quarantine until the results are received.
Testing Location
Patient Pavilion
Cleveland Clinic Indian River Hospital
1000 36th Street
Vero Beach, Florida 32960
Testing Hours: 7 a.m. – 3 p.m., Monday – Friday
All patients with scheduled surgeries or procedures that will take place in an ambulatory surgery center or operating room will be tested for COVID-19 before their surgery or procedure. They will be given a date and time for a testing appointment at least three days prior to surgery.
Resuming Services:
Our Florida locations have resumed outpatient appointments, surgeries and procedures that were paused due to the COVID-19 pandemic.
The health and safety of our patients and caregivers remains our top priority, and we want to assure patients that our facilities are safe for them to receive care. For nearly two months, we have taken steps to increase safety by limiting visitors and screening them for potential COVID-19 symptoms, providing essential PPE for caregivers, practicing physical distancing, expanding testing capabilities and continuing to clean our facilities extensively. We continue to restrict all visitors with some exceptions.
As we resume services, patients may notice a few changes in place to ensure a safe environment. Those changes include:
- When entering our facilities, patients and permitted visitors will be screened for potential COVID-19 symptoms including a temperature scan.
- Everyone will be asked to sanitize their hands and will be provided with a mask to wear the entire time they are in our facilities. They may choose to bring their own masks from home.
- We will be making every possible effort to ensure social and physical distancing.
- All elevators, door handles and common areas will be cleaned regularly.
- All patients with scheduled surgeries or procedures that will take place in an ambulatory surgery center or operating room will be tested for COVID-19 before their surgery or procedure.
Virtual visits will continue to play an important role in how our patients access care.
As we continue to adapt to this evolving public health issue and begin to resume services, this is an opportunity to re-think how we deliver care in ways that are both safe and convenient for our patients.
We are eager to reconnect with many of our patients and continue our mission of caring for our community.
Cleveland Clinic First Responder Hardship Program
The Cleveland Clinic Florida First Responder Hardship Program has been created to provide financial support to eligible first responders who are experiencing a temporary financial hardship due to COVID-19. The program is subject to fund availability.
So many individuals and companies in our community have provided generous support, and we thank them for their contributions of vital funds and supplies.
To see a list of our supporters, click here.
Additional State and National Resources:
Centers for Disease Control and Prevention – https://www.cdc.gov/coronavirus/2019-ncov/index.html
Florida Health – http://www.floridahealth.gov/diseases-and-conditions/2019-nCoV/index.html
In the state’s ongoing efforts to provide transparency and clarity regarding COVID-19, the Florida Department of Health announced the launch of a new COVID-19 Case Dashboard. To keep Florida residents and visitors safe, informed and aware about the status of the virus, this dashboard will be updated twice daily.
Additional Global Resources:
World Health Organization – https://www.who.int/emergencies/diseases/novel-coronavirus-2019
