Cleveland Clinic Indian River Hospital has concern for the basic and personal dignity of all patients and reinforces the rights of every patient to receive considerate and respectful care. Any patient, patient representative, parent or guardian who feels a patient has not received proper consideration is encouraged to discuss the situation with the physician, nurse or nurse manager/department director, house supervisor, or any member of administration.
Your feedback is welcome! Please contact us at:
Cleveland Clinic Indian River Hospital
Patient Experience Department
1000 36th Street
Vero Beach, FL 32960
Phone: 772.567.4311, ext. 1041
Email: [email protected]
Speak Up – Your Role in Safe Healthcare
Everyone has a role in making healthcare safe – physicians, nurses, technicians, environmental services and you. You play a vital role in making your care safe by becoming an active, involved and informed member of our healthcare team.
The “Speak Up” program, sponsored by the Joint Commission on Accreditation of Healthcare Organizations, urges patients to get involved in their care. This initiative provides simple advice on how you can make your stay a positive experience. Research shows that patients who take part in decisions about their healthcare are more likely to have better outcomes.
- Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
- Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medication by the right healthcare professionals.
- Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
- Ask a trusted family member or friend to be your advocate.
- Know what medications you take and why you take them. Medication errors are the most common healthcare mistakes.
- Use hospitals, clinics, surgery centers, or other type of healthcare organizations that have undergone rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by the Joint Commission on the Accreditation of Health Care Organizations (Joint Commission).
- Participate in all decisions about your treatment. You are the center of the healthcare team.
Cleveland Clinic Indian River Hospital is committed to respecting and protecting your privacy as a visitor to our website. We take the issue of privacy…
Cleveland Clinic Indian River Hospital has concern for the basic and personal dignity of all patients and reinforces the rights of every patient to receive…
The collaborative nature of healthcare requires that patients, or their families/surrogates, participate in their care. The effectiveness of care…
At Cleveland Clinic Indian River Hospital, we work hard to continuously improve our performance and offer quality health care. Patients at Cleveland Clinic Indian River Hospital are surveyed on their experience by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). To see the results of Cleveland Clinic Indian River Hospital’s performance review by patients, and to search and compare hospitals, visit the Hospital Compare Web site, www.hospitalcompare.hhs.gov.
